Customer Service & After Sales

Q: How can I find where Swatch products are sold near me?
A: You can find a list of all Swatch Stores on the link "Store Locator " that is located at the bottom of this page.

Q: What do I do if my metal strap/bracelet needs adjusting?
A: You have three options:

• You can take your watch back to your local retail jeweller but you may be charged.
• You can take the watch to a Swatch Store (please see "Store Locator "at the end of this page)
• Alternatively you can return the watch to us directly at:

Q: Where can I purchase a replacement strap / battery/ battery cover?
A: Replacement straps, buckles, batteries and battery covers are available at any Swatch store in UK. The list of stores is available under Swatch ""Store locator"". If you are not within driving distance to a store, every store on the list can take your order by phone. Another possibility is to directly contact us at:

Service center
PO Box 1643
Southampton
Hampshire
SO15 9AA 

Contact telephone no: 0845 275 2800 (option 2)

Q: I have a Swatch that is not working. What can I do?
A: First of all check the battery as it might need to be replaced. The normal life expectancy of a battery is two/three years although use of a Chrono/Loomi function will shorten this depending on use. A replacement battery may be obtained via the contact details below and replacement instructions are also outlined within these FAQs If it is not the battery, you can either take it to a Swatch Store or send it directly to us with either a copy of your receipt or a stamped guarantee.
The watch can be sent to us at:

Service Centre
PO Box 1634 
Southampton
Hampshire
SO15 9AA 

Contact telephone no: 0845 275 2800 (option 2)

We would recommend sending the watch to us using either Royal Mail's "Signed For" service or "Special Delivery" (insured service). For security reasons we recommend that you do not mark the outside of your parcel with the Swatch brand name.

Please remember to enclose a covering letter stating exactly what you would like done. You should also include your contact details.

Q: How do I change the strap of my Swatch?
A: Please follow the instructions below:

Q How do i set time of my Swatch?
A: To set the time of your Swatch please follow the instructions below:

A: Normal position of the crown
C: Position for setting the time

To set the time, pull the crown out to position Cand turn clockwise or anticlockwise. After resetting has been completed press the crown back to position A.

Q: How do I set the date?
A: To set the date of your Swatch please follow the the instructions below:


A: Normal position of the crown
B: Position for setting the date

To set the date pull the crown out to position B, and turn anticlockwise. To set the day (if your watch shows this) turn the crown in clockwise direction. After resetting has been completed press the crown back to position A.

Q: How to change a battery?

Battery Specifications

• the life of the battery;
• normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non metallic straps and chains, such as leather, plastic, textile, velcro; peeling of the plating); a
• ny damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by SWATCH Ltd.
• indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the SWATCH watch;
• the SWATCH watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which undergoes alterations in its original condition beyond SWATCH Ltd.’s control.

• is independent of any warranty that may be provided by the seller, for which he carries sole responsibility.
• does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.